Contact
Contact Cheal
Questions about an order, a return or our products? Send us a message and we'll get back to you within a few hours.
Questions
Orders, shipping and returns
Answers to the questions we hear most often.
When will my order ship?
Orders placed by 4 PM ET on a business day ship the same day. Orders placed later, on weekends or on holidays ship the next business day. Standard US shipping is free and arrives in 3–4 business days. Express (1–2 business days) and overnight shipping are available at checkout.
How do I track my order?
Once your order ships, we email you a confirmation with a tracking link. You can also log in to your account to see your orders. If you can't find the email, check your spam folder or send us a message with your order number.
Can I change or cancel my order?
Contact us as soon as possible by phone or email. Because most orders ship the same day, we can't always make changes once an order has been placed, but we'll do our best.
How do I return my order?
Returns are free for orders placed on cheal.co, for up to 30 days after delivery. Sign in to your account with the email you ordered with, open the order and choose Request return, and we'll email you a prepaid return label. You can also email hello@cheal.co with your order number. You get a full refund, shipping included, within 3–5 business days. See Shipping & Returns for details.
Do you ship internationally?
Yes. International shipping is a flat $25. Orders ship within 1 business day and usually arrive in 6–18 days.
How do I use Cheal Patch?
Put the patch on clean, dry skin about 30 minutes before your first drink, wear it for 8–12 hours and take it off in the morning. Read How it works for more tips.
